There’s no doubt that employees are often the lifeblood of any successful business. They can take an entrepreneur’s plans and ambitions and turn them into something real and concrete. Of course, that’s in an ideal world. Sadly, we don’t live in an ideal world, and it’s important to remember that your employees are people. That means that they’re going to be flawed, limited and entirely imperfect in ways that can sometimes spell trouble for your business. If you want your business to succeed, then everyone needs to be working together in the right direction. Otherwise, things may end up falling apart. With that in mind, here are a few ways that your employees might be giving your business a bad name and what to do about them.
Poor customer service
The public perception of your business is one of the most important things that there is and you need to make sure that the way that your customers hold a positive feeling about your company. In other words, customer service should always be incredibly high on your list of priorities. If your employees aren’t offering good customer service, then customers are going to walk away feeling unsatisfied and unhappy. Those kinds of customers are the ones who are much more likely to go and tell other people how they feel and word can spread incredibly quickly. One of the best ways to make sure that your employees are offering the best customer service possible is to monitor is with programs like Evaluate Quality. That way you can not only figure out who needs improvement, but exactly what they need to do in order to get better.
Deadlines are important to any business because time is perhaps the most valuable resource there is. Once you’ve spent it, there’s nothing that you can do to get it back. If your employees are wasting their time and yours, then that’s going to lead to serious problems. If the issue is a single employee, then you need to speak to him or her personally.
On the contrary, if it’s a company-wide issue, then there might be something deeper going on that you’re going to need to address. It could be that you’re pushing your employees too hard and giving them too much to do, causing them to miss deadlines. The issue may be that your employees simply don’t feel as though the deadlines are that important. If you’ve been letting people get away with that kind of thing before, it has the potential to set a pretty dangerous precedent if you’re not careful.
It’s important to remember that, as with any aspect of your business, your employees are your responsibility. Sure, they have plenty of agency and need to take responsibility for their actions, but if you’re not providing them with the tools that they need – whether that’s equipment, training or anything else – then they may never be able to work at the level that you expect.