If you want your customers to keep on being your customers and not head off to another business, you need to show them that you’re on their side. When you’re willing to do what’s right by them and give them what they want from your brand, they will be willing to stick around and buy from you. That’s all a lot easier said than done, however.
Making your customers truly believe that you’ve got their best interests at heart is not always easy, and many businesses struggle to make it happen. To make it happen, you need to reevaluate your approach and do what you can do give your customers more of what they want and less of what they don’t. Read on to find out more about what you should do.
Reward Their Loyalty
When people show real and consistent loyalty to your brand, there should be something in it for them. These are the people that matter most to your brand because they’re the ones that keep coming back over and over again. Reward them by offering them loyalty points that can later be spend in your store. It’s a good way to keep everyone happy and on board.
Don’t be So Distant
If your business has become distant from its customers, it can be easy for them to think that you’re not really working in their interests anymore. So try to avoid being distant from customers because these are the people that pay your wages and make your business successful at the end of the day. People will feel far closer to your brand if you make an effort to be close to them.
Offer Regular Discounts and Sales
People like to know that they’re getting a bargain now and then, so you should make sure that you put on sales and allow people to buy from you at discounted rates. This is important because not everyone can afford to pay full prices for things all the time, so you will immediately broaden the appeal of your brand when you hold these sales and invite everyone in to make the most of them. They’ll definitely appreciate this a lot.
Provide Online Sales Perks
When people buy online, you should offer them little added perks. Not only is this good for them because it shows them that you care, but it’s also good for your brand because it’ll make them more likely to use your online store. You could offer people free shipping or online-only offers that can’t be found anywhere else. It’s entirely up to you how you do this, but it is a good way of giving something back, so don’t ignore it.
Take Legitimate Criticisms Seriously
When your customers have criticisms to make of your brand, you should hear them out in a fair and open way. Now, that’s not always easy to do and you might not like it at first, but it certainly is the right thing to do. When you’re willing to take legitimate criticisms seriously, you will start to view them as ways of improving rather than something negative. People will know that you care about them if you take their criticisms seriously too.
Don’t Lumber Them With Extra Charges
It’s not uncommon for businesses to charge their customers more than they really need to. Whether it’s booking fees, over the top shipping or expensive phone charges; people don’t like that kind of stuff. You should find out how to get a 1300 number to fix the high phone charges issue. And think about how you can cover more of the general costs so that your customers don’t always have to foot the bill themselves.
Ditch the Underhand Tactics
There are some tactics in the world of business that really only exist to exploit and manipulate customers, and these shouldn’t be acceptable if you want your customers to believe you’re on their side. You should ditch any tactics that are elicit or not particularly positive from the point of view of your customers. You don’t want it to seem like you’re carelessly exploiting them and their good will, do you? It’ll only backfire if you do.
When your customers see that you’re firmly on their side, they will feel far more comfortable spending their money on your brand and taking your business seriously. That’s surely what you want, so make the most of the tips and ideas that have been discussed here today. They’ll all serve your business well.