Managing is something that we all think that we can do. We’ve all worked for lousy managers, the kind that bark orders at their staff and don’t show them any respect, or the ones that can’t run shifts, keep up with their accounts or bring in new business. We’ve all had managers that don’t keep a cool head and have no idea what to do when things are going wrong, or something breaks. At the time, we’ve all been absolutely certain that we could do it better. That we’d be able to manage our staff better, deal with problems calmly and professionally, and strive to push our businesses forward.
The reality is often very different. There is a reason that there are so many bad managers out there. It’s not as easy as it seems from the outside. All those bad managers that you’ve worked for had a lot going on that you didn’t know about. But there are some great managers too. Some people that do manage to tick all of the boxes. The managers that run successful businesses while keeping their staff happy at the same time. If you want to be one of them, here are some of the secrets that you need to know.
They Understand the Importance of Training
The best managers invest time and money in their team. They appreciate that for their business to be the best it can be, their team needs to be the best that they can be. They don’t just train them at the start, they offer regular training, and look at employee training for DSE regulations. They encourage a learning environment, where questions are answered, research is a priority, and everyone has the chance to learn and grow.
They Know How to Delegate
Poor managers think that they need to do everything themselves. They take too much on, they don’t trust their staff with crucial tasks, and then when it gets too much, they blame everyone else. Great managers delegate. They allow their team members to make mistakes and learn from them. But, at the same time, they don’t scream orders. They are polite, and they offer clear instructions and advice.
The very best managers listen. They listen to customers feedback and make changes when needed. They listen to their staff when they come to them with ideas and suggestions, and they listen when they want to talk. They know their staff, they understand them and can use this knowledge to offer them the support and flexibility that they need. They can even listen to negative feedback when it comes.
They Set Clear Goals
To work well, your team members need to know what you want from them. They need to have clear goals and expectations, and sometimes, they need help making plans to meet them. Set your employees goals and targets to keep them on track.
They Lead By Example
If you’ve had bad managers, you know how terrible it feels when they sit up in the office, twiddling their thumbs and watching while you struggle. To be a great manager, you must always lead by example, getting stuck in when that’s what’s required.